HUIMING Support Center
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FAQs
GENERAL FAQS
Yes, our factory is in Huizhou City, and we have a branch in Shenzhen.
We’ve passed the factory audit by Intertek.
Yes. Please contact the sales for more details
We have acquired CE, FCC, UL and ROHS certificates, but we can also arrange other certificates for your market if order.
It depends. Usually about 3 days for small orders, and 7-15days for big quantity orders.
And for large scale ESS container system, it may take about 30days.
Yes, sample order to test and check quality is warmly welcomed
We are in this industry for over 15 years. So we have great shipping partners who are professional at battery shipments. Also we have MSDS document for airlines and shipping companies. We suggest to deliver samples and small quantity orders via DHL, UPS, and FEDEX and big quantity orders via shipping by sea or rail.
No MOQ for most of products. But the more you take, the better price you will get.
T/T, Paypal and Western Union.
Yes. Our products are all covered with warranty.
For general minor problems, our company will issue maintenance instructions and express spare parts. Customers can repair and replace spare parts by themselves according to the instructions. If it cannot be repaired within the warranty period, our company will provide new product replacement.
Our products are environmentally friendly and designed as anti-explosive, anti-leakage, anti-scald and anti-short circuit.